Frequently Asked Questions

Photo of the Sycamore Room where Chelle practices. This is a serene setting for your therapeutic journey.

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Below are the most common questions I am asked, please contact me if you would like to know more.

What is counselling, and how can it help me?

Counselling is a collaborative process involving working with a trained professional to explore your thoughts, feelings, and behaviours, and develop strategies to address challenges and achieve your goals. Counselling provides emotional support, helps you gain insights into yourself, improve communication skills, and develop coping mechanisms to navigate life’s difficulties

Is counselling right for me?

Counselling can benefit anyone who is experiencing distress, struggling with relationships, facing life transitions, or seeking personal growth. If you’re feeling overwhelmed, stuck, or uncertain about how to move forward, counselling can provide you with support and guidance. Counselling is most effective when you feel ready to embark on the process and have time available to meet regularly.

What can I expect during a counselling session?

During a session, you can expect to have a confidential and non-judgmental space to discuss your concerns with a trained professional. Typically, sessions involve exploring your thoughts and feelings, learning new skills and gaining perspectives to help you overcome challenges.

Each session lasts for 50 minutes and takes place at the same time and day each week. If we are meeting in person, you may arrive at the therapy rooms up to 15 minutes before the session time and the friendly reception team will take care of you and bring you to my room for the start of the session. Alternatively, if we are working online, you will log into the video link at the start of the session time.

How long does counselling last?

The duration of counselling varies depending on individual needs, goals, and progress. For instance, some people may achieve their goals in short-term focused work typically over 8-12 sessions. While others may benefit from longer-term support. I will work with you to determine the most appropriate duration for your journey. Even when we have ended the work, you may choose to return at any point in the future if the need arises.

Is counselling confidential?

Yes, sessions are confidential. Your privacy is of utmost importance, and anything you discuss with will be kept confidential within the bounds of ethical and legal requirements. However, there are limits to confidentiality, such as if there is a risk of harm to yourself or others, or if required by law. The circumstances in which these limits may apply will be discussed in more detail during the initial session.

How much does counselling cost, and do you accept insurance?

My fee is £80 per session which is payable after the session. When meeting in person, payment is made by card at the end of the session. For online work, you will be sent a payment link after the session which is due within 24 hours of receipt.

For payment by insurance, please contact me to discuss your insurer’s requirements.

How often should I attend counselling sessions?

The frequency of sessions depends on your individual needs and goals. Initially, sessions will be scheduled weekly to establish rapport and work on immediate concerns. As you progress, session frequency may decrease to bi-weekly or even monthly. I will collaborate with you to determine the most suitable schedule and we will review together as we progress through the journey. Furthermore, for clients whom I have worked with in the past, I offer single check-in sessions as and when the need arises (subject to availability).

What’s the difference between in-person and online counselling?

Counselling is the same process regardless of whether it is face-to-face or via video call. The choice depends on what works for you, your schedule and where you are based.

Attending in person means you can talk in a quiet, neutral and confidential space that is separate
from your day-to-day life. Depending on your location, you will also need to factor in the travelling time to and from the appointment, albeit some people find this a useful time to prepare for or decompress after the session.

Attending online can give you greater flexibility to fit the session into your day, and save on travel time. It is also useful for those who may not be mobile or who find it difficult to leave their home. When choosing to work online, it is important to consider whether you have a confidential space you can dial in from where you feel comfortable talking openly.

Where do in-person sessions take place?

I work from CuraRooms which is a boutique therapy and wellness space in Marylebone. The centre has a dedicated reception area where you can arrive up to 15 minutes before your session. You will be offered water, juice or a herbal tea whilst you wait. You may also make use of the recovery pods for up to 15 minutes after your session to decompress or process before you head back out into the world.

What qualifications do you hold?

I hold a Diploma in Humanistic & Integrative Counselling, gained at Bath Centre for Psychotherapy & Counselling. I hold a qualification in Online & Telephone Counselling achieved with Counselling Tutor.

I undertake regular CPD to ensure I maintain my skills and develop different areas of expertise. Topics I have undertaken additional training in include trauma, existential counselling, relational depth and working with shame.

I am an accredited member of the British Association of Counselling & Psychotherapy, which is the leading professional body for counsellors. Accreditation is a quality standard for experienced practitioners, designed to recognise the capacity for independent, ethical and competent practice.

Do you offer services for couples or children?

Working with couples, children or families is specialist work requiring additional training and qualifications. As a practitioner, I find I am at my best working on a 1-2-1 basis and have chosen not to undertake additional training in these areas. Therefore I only work with individual adults aged 18+.

What is the next step?

Interested to find out more and to start your healing journey? If so, contact me to arrange an initial phone consultation to talk about your hopes and goals for therapy and to ask me any questions you may have. This is a no-cost and no-obligation call which usually lasts around 15 minutes.


Image of BACP accreditation logo including Chelle's registration number. Provides a link to Chelle's page on the BACP directory.                                       Image of certification of Chelle's qualification in Online and Telephone Counselling from Counselling Tutor.